Terms + conditions

The website https://www.marygaitani.com (hereinafter referred to as “Website”) belongs to the company “Mary Gaitani Sole Member Private Company” (hereinafter “Company” or “we”), with registered office at Apollonos 12, 10557, Athens. The services and products offered through this Website and more specifically through its online shop as well as the execution of transactions are subject to the following Terms and Conditions. By browsing the Website, using the services and/or proceeding to purchase of products, the users/visitors of the Website (hereinafter “user”, “customer” or “you”) agree to these Terms and Conditions. The Terms and Conditions is the only legally bounding agreement between you and the Company. If you do not agree to these Terms you should not use the Website.

We reserve the right to modify at any time the content and scope of these Terms and Conditions even without notice. Any modification will be effective as soon as the present text is updated. For this reason we encourage you to periodically visit this page in order to keep informed on any change. In the event of any subsequent amendment of the Terms and Conditions, your use of the Website at a future date will be taken to imply your acceptance of the new Terms and Conditions.

1. Use of services

1.1 The Website offers you the possibility to purchase the Company’s products through its online shop. To make any transaction through the online shop, your prior registration is optional. Each user – either registered or not – must complete his/her billing and shipping address (when the billing address is different from the shipping address) in order to make a transaction. All of this data, as well as any additional data you may enter if you wish an invoice to be issued, are processed in accordance with the Website’s Privacy Policy. The e-mail address you fill in has to be active and be accessed only by you, as all communication for your transaction will be conducted via this e-mail.

1.2 You remain personally and solely responsible for all actions performed by your user account. You should immediately notify us if you become aware of any unauthorized use of your account or any breach or potential breach of security. You are solely responsible for the careful use of your account and your complete logout from your account at the end of each session.

1.3 You must be eighteen (18) or over to register as a user and/or use the services of our Website. By agreeing to these Terms and Conditions or by using the services, you represent and warrant that you have the authority, right and capacity to enter into this agreement and to abide by all of the Terms and Conditions.

2. Terms of sale

2.1 By placing an order you agree to purchase a product according to these Terms and Conditions. All orders are received by completing and sending the relevant order form on the Website under the “Checkout” section and clicking on the “Place order” icon, after consent is given by selecting the “I have read and agree to the Website Terms and Conditions” tick-box. Orders are only binding if the order confirmation is sent to you by e-mail. You are required to review the above order confirmation and promptly notify us in writing of any error, otherwise the details listed therein will be applied in the sales contract between the Company and you.

2.2 The Company provides through the Website information on the products offered through its online shop, such as a short description of the product, including colors, sizes, the price of the product etc. All prices are in Euro and include VAT. The Company reserves the right, at any time and without any other notice, to modify (change) the prices of the products. However, orders that have already been made shall not be affected by these modifications.

3. Intellectual and Industrial Property Rights

3.1 The Company maintains exclusively any intellectual property rights on the design, source code and the entire content of the Website (including but not limited to pictures, graphics, photographs, texts and all other files of this Website) either directly as creator or indirectly, licensed by the respective creators. Violation by any means of these rights will draw the subsequent penalties and liability defined by applicable laws. Indicatively and non-exclusively: copying, modifying, publishing, distributing by any means of the content of the Website, as well as decompiling or by any means unauthorized use of its software is prohibited.

3.2 Any trademarks, brand names and logos appearing on the Website are registered trademarks of the Company and/or third parties and they are protected by the relevant provisions of Greek and European trademark laws, and by international conventions and treaties. In any event, the use of these trademarks, brand names and logos, without granting a license by us, is absolutely prohibited.

4. User’s obligations

4.1 The user accepts and undertakes not to use the Website for sending, posting, sending by e-mail or transmitting in other ways: (a) any content that is illegal for any reason, which infringes and damages the Company or any third party, infringes the confidentiality or the privacy of any person’s data, (b) any content that inflicts social morals, values, minor age, etc., (c) any content for which users are not entitled to broadcast under the law or applicable contracts, (d) any material containing software viruses or any other code, files or programs designed to interrupt, damage, destruct the operation of any software or computer hardware, (e) anything containing promotional material. Any use contrary to the above, apart from any civil and criminal penalties, will result in the discontinuance of the services provided without any warning.

4.2 By using the services of the Website you are also required to: (a) access its content and material provided solely for your own, non-commercial use, (b) not copy in any way its content and the material, (c) not cause to any third party the impression that you have any moral or property right in the content or material provided, (d) not deliberately or unintentionally violate applicable laws and regulations, (e) not harass third parties in any way, (f) not collect or store any personal data about other users. We reserve the right to disable access to users, at any time and without notice, if we consider any use to be in violation of these terms.

5. Disclaimer of Guarantee

5.1 The content of the Website is provided “as is”, without any express or implied warranty of merchantability or fitness for a particular purpose.

5.2 There is no express warranty that the pages, services, functions, options and contents of the Website will be provided without interruption, without errors and that errors will be corrected. Furthermore, although the Company makes every effort for it, there is no warranty that the Website does not contain “viruses” or other malicious material.

6. Limitation of Liability

Each user agrees that the use of the services, options and contents of the Website is made solely at his/her own initiative and responsibility and that none of the parties involved in the creation, production or publication of this Website bears any liability whatsoever. By way of indication and without limitation, it is hereby specified that such parties shall not be liable for any direct, incidental, consequential or indirect damages or for any costs or expenses of any kind (including any attorneys’ fees, experts’ fees or other expenses), which may be incurred either directly or indirectly as a result of the access to, use of or navigation to this Website or downloading any material, text, data, images, video or audio files from this Website, including without limitation anything caused by any virus, bug, human action or omission, computer system, telephone line, hardware, software or software dysfunction or by any other transmission error, omission or delay of the computer or the internet connection.

7. Links to other websites

The Website may contain links to other websites, which are controlled by third parties. In no event shall the Company or its representatives be held liable for the content of such sites, nor for any financial or other form of loss or damage suffered by a user visiting such sites. Under no circumstances shall the Company or its representatives guarantee that these links will operate without interruption. Furthermore, these external links are indicative, not exclusive or limiting in nature. The Company reserves the right to remove or add links without notice, and to change the content of the Website at any time.

8. Payment Methods

In order to facilitate your online shopping as much as possible, the Company offers you the following payment methods:

(a) by bank transfer: making a deposit in the bank account held by the Company under the beneficiary name ΜΑ GΑΙΤΑΝΙ ΜΟΝΟΠΡΟΣΩΠΗ Ι.” to the following ALPHA BANK account:
IBAN: GR1301401200120002002031396
If you choose this payment method, you must indicate your order ID as the payment reference. Otherwise, there is the possibility of delaying or cancelling your order.

(b) by charging your credit card (Visa, Mastercard, American Express or Diners). All card payments are processed through Alpha Bank’s Alpha e-Commerce payment platform and we use TLS 1.2 encryption with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key.

(c) PayPal. PayPal is an online payment service where you can make secure transactions. To use this form of payment you must sign up with your personal data.

You can choose either a retail receipt or an invoice, by filling in the necessary data.

9. Shipping Policy

After the confirmation of your order, products will be delivered to the shipping company within ten (10) business days. Please note that the Fine collection and specific orders will require an additional time of five (5) business days. For special orders, please contact us for further assistance at info@marygaitani.com

Delivery within Greece

We offer free shipping on all orders within Greece.

All our deliveries are handled by the courier companies ΕΛΤΑ courier or ACS courier.

Normally the time of standard delivery within Greece is 1-4 business days, depending on the final destination.

Delivery within European Union

The Mary Gaitani Online store uses DHL for all shipments made to European Union.

We offer free shipping on all orders within European Union over 250,00E.

For orders below 250,00E the delivery cost is 15,00E.

Shipping takes 2-5 business days depending on the final destination.

All orders are fully traceable using DHL Tracking.

Delivery outside European Union

The MARY GAITANI Online store uses DHL for all shipments made outside the European Union.

We offer free shipping on all orders outside European Union over 400,00E.

The delivery cost with DHL is 25,00E.

Shipping takes 5-10 business days depending on the final destination and the custom offices.

Shipping to countries outside Europe are subject to customs charges.

These charges are extra to the shipping cost, are covered by the customer and differ from country to country.

Thus, customers are advised to contact their local customs office to guide them accordingly, so as not to be surprised by charges they are not prepared for.

All orders are fully traceable using DHL Tracking.

Deliveries of orders are carried out on a daily basis, except weekends and public holidays.

Delivery times are approximate and not guaranteed by MARY GAITANI or its carriers.

We make every effort to accomplish the above stated targets but cannot be held responsible for external factors, which may cause the carriers to be delayed.

Upon receipt of your product, we strongly recommend that you personally check the product and confirm that its packaging remains intact.

In any other case, please contact us at info@marygaitani.com, and we will make any effort to assist you immediately.

Please note that Mary Gaitani not deliver to P.O. boxes.

All orders require a signature upon delivery.

Click and Collect

Order online and pick up your favorite piece in the Mary Gaitani Boutique.

In the checkout select the Pick-up in Boutique as a delivery method.

Please note that due to current circumstances we encourage you to book an appointment in order to pick up your piece of jewelry.

10. Return Policy

If for any reason you are not completely satisfied with your purchase, we will gladly accept your jewelry return. You are entitled by law to withdraw from this contract if you are a consumer, that is, a natural person acting for reasons which do not fall under your trade, business, craft, or freelancing professional activity, without giving any justification, subject to the terms below, by declaring it to the company within 14 days from the day following the receipt of the product(s).

The customer cannot exercise the right of withdrawal and return any Product which is customized and which has been manufactured specifically for the customer pursuant to the customer’s order through the e-shop, as per the above.

The withdrawal statement is made by the customer in writing with a clear statement to us, which is sent by e-mail to sales@marygaitani.com.

The Company confirms in writing the receipt of the withdrawal statement as soon as it is received. The returned product must be in the same excellent condition as it was when received, in the full original packaging, with all the contents and labels of the original packaging.

It must also be accompanied by a receipt or proof of purchase.

The returned product must not be used, worn, or washed.

If 14 days have gone by since your purchase the withdrawal statement, unfortunately, we can’t offer you a refund or exchange.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the jewelry received is damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Upon receiving your return, the item will be reviewed by a Customer Service Representative.

By exercising the right of withdrawal, the Company refunds the money corresponding to the value of the product within 10 business days.

The refund is made using the same payment method that the customer used for the original transaction.

The product must be returned to the indicated warehouse without delay and in any case within 14 calendar days of the date of withdrawal.

For your return, we propose using a trackable shipping service like DHL or FedEx or purchasing shipping insurance.

Mary Gaitani is not responsible for any lost or stolen merchandise during the return process.

Return address:

12 Apollonos str

Telephone Number:+302114114978


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note: an online purchase with a courier as the delivery method can not be returned to the store.

Late or missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@marygaitani.com.

Sale Items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

11. Applicable Law and Other Terms

These Terms and Conditions are governed by Greek law. Any dispute arising from them shall be referred to the courts of Athens, Greece. In the event that any term is declared void or unenforceable by court order, the remaining terms remain unaffected and maintain their validity.

Contact us

If you have any questions about these Terms, please contact us via email at info@marygaitani.com



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